Redken Customer Service FAQs | Your Questions Answered

DOES REDKEN TEST PRODUCTS ON ANIMALS?

L’Oréal, the parent company of Redken, no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes. For complete information on this subject, please visit he.

WHAT OTHER COUNTRIES CAN I FIND REDKEN?

Redken is currently sold in 58 countries across the world.

SHIP INTERNATIONALLY?

Currently, RedKen ships to the contiguous 48 United States, plus Alaska and Hawaii as well as U.S. Territories (We do not ship to Puerto Rico). Shipment to international destinations is not available.

EXCHANGE AND RETURN POLICY?

If you are unsatisfied with a product, you may return it within 30 days of purchase with your original receipt. We do not do exchanges. We cannot accept returns on overly used products. Shipping and handling are not included in refunds.

Click here to initiate your return. Enter your Order ID & email address to begin.
Select the item(s) you would like to return. Print the return label and packing slip.
Pack your item(s) in the original packaging if possible. Please include the packing slip inside the packaging. Secure the return shipping label to the outside.
Drop your return at a UPS location.
Please allow up to 7 business days for your return to be processed and payment refunded, excluding the cost of shipping your return, to your original form of payment.

ARE THERE ANY RESTRICTIONS FOR USING REDKEN PRODUCTS, FOR INSTANCE WHEN PREGNANT OR ON MEDICATION?

There are no specific restrictions for using our products. However, you should always consult your doctor for questions or concerns.

HOW CAN I GET ADVICE ON WHICH REDKEN PRODUCTS ARE MORE SUITED FOR MY HAIR?

For the most accurate recommendation of which products are most suited to your hair type, we recommend visiting a Redken Stylist in a salon. All are professionally trained and can advise you on which Redken products most meet your hair concerns and hair type. For the Redken Salon nearest you, please refer to our Salon Locator.

You may also take our online Hair Quiz.

HOW DO I REGISTER FOR AN ONLINE ACCOUNT OR SIGN IN?

Registering on the site not only allows you to shop on the Redken website, but also enables you to use our personalized features such as favorites and exclusive offers. Registered customers may also opt to be part of our Redken mailing list. Returning customers who have already completed the registration process, simply sign-in to access their existing account. You may access the registration / sign-in screen by clicking My Account from the top navigation.

WHERE CAN I PURCHASE PRODUCTS FOR MY SALON? WHAT ARE THE STEPS NECESSARY TO CARRY REDKEN IN MY SALON?

Redken does not have distributors available to salons that have not been selected as a Redken Salon. If you are interested in joining our elite group of salons, please visit our Professional Website.